Heel Tip Repairs, Replacement & Cost

A question we’re often asked by our clients is whether rubber heel tips can be repaired or replaced, what the process involves and the cost. In addition, we’re often asked whether heel tips can be replaced yourself or is it better to get it done by a shoe repairer?

Why do Rubber Heel Tips Wear?

Heel tips are the rubber stoppers attached to the heelpieces of stiletto or high heels. Rubber heel tips are usually only a few cm in diameter and insert into the heelpieces with a dowel.

The purpose of a rubber heel tip is to provide grip, comfort or cushioning and protect the leather-covered heelpiece above.

The reason rubber heel tips wear is because your entire body weight is concentrated on a tiny area of the heel. The fact that the rubber tips can still last a long time highlight their durability.

heel tip repair replacement
Despite this its not uncommon for rubber heel tips to wear within only a few weeks. We’ll often advise our clients to rotate a few pairs of heels to avoid constantly wearing out and having to replace their heel tips.

Replacing or Repairing Rubber Heel Tips

So what are your options for repair or replacement of your worn rubber heel tips?

For best results particularly for expensive or designer shoes our recommendation is that you have your rubber heel tips replaced professionally by a shoe repairer.

A shoe repairer or cobbler will stock a variety of sizes and colour of replacement heel tips and will be able to select the right profile to fit your heels.

The process our shoe repairers follow for replacing rubber tips involves removing the dowel and worn heel tips, selecting new ones of similar profile and colour and using a shoe last to attach the replacement heel tips.

Once the heel tips are inserted our shoe repairers will sand the rubber tips on a finishing machine to achieve a correctly tapered finish. Any scuffs or marks on the heelpieces, can also be smoothed and buffed with the finishing machine.

If you’re interested in trying to fit your heel tips yourself we’ve provided a guide below. Please note we cannot take any responsibility for any damage to your shoes.

How to Replace Heel Tips

    • Measure the diameter of the heelpiece the first step is to measure the diameter of the heelpiece to determine which size to purchase, also take note of the colour and style.

 

    • Remove the original heelpiece a pair of pliers can be used to remove the existing rubber heelpiece, we suggest holding the shoe steady while turning counter clockwise. Take care not to pull the rubber away from the metal dowel.

 

    • If the metal pin / dowel is stuck you can either attempt to remove it with a drill bit and risk destroying the heel or take it to your shoe repairer.

 

    • Once the dowel is removed check for any damage to the end of the heelpiece, it needs to be smoothed, cleaned and leveled out with the dowel holder or the heel tip will fall out again. You’ll need to use a stanley knife or sander.

 

    • When the heel is level insert the new rubber heel tip with a dab of superglue and use a hammer to secure the heel tip to the end of the heelpiece.

 

How Much Does It Cost to Replace Heel Tips?

For the time it takes to replace your own heel tips and the potential risk of damaging your shoes its usually more cost-effective to just use the services of a reputable shoe repairer.

Heel tip replacements are a simple task for most shoe repairers taking anywhere from 10 to 15 minutes and usually offered as a while you wait service.

The average cost for this service should be between $15 – $35 for a pair of heel tips.

If you need your heels repaired we offer a professional heel tip repair and replacement service specialising in designer and luxury shoes.

We can change the heel tips if you were provided with spare rubber tips from a brand or apply our own matching rubber heel tips to your shoes or boots.

 

TERMS & CONDITIONS


Important Notice:

Your use of the Evans website and services constitutes your agreement with the terms and conditions outlined below, with any other terms and conditions stated herein, and with any applicable laws. These terms are subject to change without prior notice

Repairs:

All efforts will be made to ensure that repair and restoration jobs are completed to a high standard. Evans employs only highly skilled leather craftsmen and items entrusted to our workshop are handled with the highest care. The repair processes recommended for any item are selected to suit the nature of the leather or material, the structure and condition of the item.

Evans cannot assume responsibility for the inherent weakness of, or defects in the leather or materials that are not readily apparent prior to processing. This includes dyeing jobs where the finish will be highly dependent on the quality and condition of the leather.

Evans will not be held responsible for any of the following processes:

  • Leathers, particuarly suedes, that becomes “stiff” or “malty” after dyeing
  • Severely stained handles or those affected by grease
  • Severe leather stains that are unable to be completely removed
  • Severe leather stains where cleaning results in discouloration of the leather

While we strive to restore items to their original state, it is not always possible to return items to factory condition. Our goal is therefore to restore items to the best condition possible. In addition, some materials and hardware are proprietary of certain brands and there are regulations against using these materials for our repairs. In such cases materials and hardware will be substituted with suitable replacements of similar quality and aesthetics.

Pricing:

The prices listed on the Evans website are to be used as a guide only. We make every attempt to be consistent with our pricing and to provide transperent information regarding our repair processes. Due to the diversity of leather goods and variety of possible services available, prices are always subject to change and we are under no obligation to match the prices listed on our website. If an item is misquoted, we reserve the right to modify the price, and in our sole discretion, to refuse or cancel any order placed for that item at the incorrect price.

Shipping:

If you decide to send us an order via post or courier, ensure that your items are packed securely. We cannot assume any responsibility for damage that occurs during transit and any transport services are to be used at your own risk. Please check with your shipping provider for more information regarding insurance policies and guarantees.

Returns:

It is highly recommended that customers inspect items carefully upon completion of their order. Please notify Evans customer support within 24 hours of any complaints, concerns or queries regarding the item. All repairs left with Evans, unless otherwise specified, are subject to a workmanship guarantee for a period of three months following completion of the order.

Our workmanship guarantee is subject to the following conditions.

  • The issue corresponds to the original job description
  • The initial job has not been tampered with
  • The issue has not arisen as a result of another acccident or mishap

All returned items are put through a number of inspection checks. If the returned item satisfies our criteria, it will be processed as a new order and finished according to the original job description. Failure to meet any of the above criteria may result in the workmanship guarantee being declared void and being removed from that particular item.

Email Communications:

After placing an order with Evans, there is a possibility that we will send you communications regarding our services and products. By using our services, you agree to receive such communications from us. We will give you opportunity to opt out of receiving these promotional emails by following the opt out instructions provided in such messages. We also use emails for non-commercial purposes. These emails provide important information such as repair details, copies of receipts and order status updates.

SMS Communications:

We utilise SMS for non-commercial purposes. You will only receive an SMS from Evans in regards to order details and order status updates.

User Communications:

Any message you send to Evans via email, postcard, letter, voice mail or other transmission relating to your use of this site shall be and remain the property of Evans, and Evans shall not be limited in any way in its use, promotional, commercial or otherwise. Evans will not use your full name in any such promotional use without your permission. You agree that no such messages will violate the rights of any third party or contain any libelous or otherwise unlawful materials. We save certain messages and emails on file for promotional and marketing purposes, but we are not required to and do not retain every such message.

 

Privacy Policy

This following document sets forth the Privacy Policy for the Evans website, www.evans.com. Evans looks to provide you with the best possible customer service and repair experience.  At the same time Evans is committed to upholding your privacy and keeping your personal details confidential.

Collection of your personal information

All customers are required to supply personal information on creation of an order. Types of information collected may include name, mobile number, postcode and email address. This information is mainly used for facilitating contact throughout the repair process and providing customers with order status updates.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Evans takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Evans reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Evans reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

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