Can you Dry Clean Leather Jackets?

We’re often asked by our clients whether its possible to dry clean leather jackets for general cleans, stain removal or even colour restoration.

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Advice on Dry Cleaning Leather Jackets

The idea that stained leather jackets can be dry cleaned is a common misconception. Dry cleaning is the opposite to what leather requires to maintain suppleness and in good condition – hydration.

Unfortunately it is not unusual for people to rush to their local dry cleaner with the hopes of a quick process for cleaning their stained leather goods. This is unsurprising as it is well known that dry cleaners use special chemical solvents for cleaning hydrophobic and delicate fabrics.

While effective on textiles these organic chemicals are highly damaging to most leathers. This is because such chemicals are not designed for leather and actually dry out the microscopic fibres that make up the leather particles.

dry cleaning leather jackets
Entrusting your high quality leather goods to a dry cleaner is therefore risky business as many lack the specialised chemicals required for professional cleaning and leather restoration.

Furthermore a dry cleaner does not have the specialist skills to recolour or dye stained leather, which can create all sorts of problems and awkward confrontations.

The consequences of dry cleaning leather are observed by our staff on a daily basis.

In many cases an inexperienced dry cleaner will attempt to clean a leather stain and much to the horror of the customer cause either discolouration or intensification of the stained area. The dry cleaner is often forced to pay liabilities on behalf of the customer.

Such situations can be avoided by consulting a professional and appreciating that leathers requires very specific chemicals, dyes and specialist skills for treatment.

Of course, some dry cleaners advertise leather and suede cleaning services but be sure to check the credibility of the business and if uncertain remember that its never worth risking your valuable leather goods.

Our Leather Jacket Restoration Services

Our workshop specialises in leather jacket cleaning and restoration. Please see a list of common leather jacket restorative services provided by our specialists below.

• Waterproofing & Stain Resistance

• Restorative Cleaning & Nourishing

• Hydration of Dry Leather

• Stain Removal & Restoration

• Colour Retouching for Stains

• Recolouring, Refinishing or Redyeing

• Dyeing & Colour Change

• Suede Cleaning & Restoration

TERMS & CONDITIONS


Important Notice:

Your use of the Evans website and services constitutes your agreement with the terms and conditions outlined below, with any other terms and conditions stated herein, and with any applicable laws. These terms are subject to change without prior notice

Repairs:

All efforts will be made to ensure that repair and restoration jobs are completed to a high standard. Evans employs only highly skilled leather craftsmen and items entrusted to our workshop are handled with the highest care. The repair processes recommended for any item are selected to suit the nature of the leather or material, the structure and condition of the item.

Evans cannot assume responsibility for the inherent weakness of, or defects in the leather or materials that are not readily apparent prior to processing. This includes dyeing jobs where the finish will be highly dependent on the quality and condition of the leather.

Evans will not be held responsible for any of the following processes:

  • Leathers, particuarly suedes, that becomes “stiff” or “malty” after dyeing
  • Severely stained handles or those affected by grease
  • Severe leather stains that are unable to be completely removed
  • Severe leather stains where cleaning results in discouloration of the leather

While we strive to restore items to their original state, it is not always possible to return items to factory condition. Our goal is therefore to restore items to the best condition possible. In addition, some materials and hardware are proprietary of certain brands and there are regulations against using these materials for our repairs. In such cases materials and hardware will be substituted with suitable replacements of similar quality and aesthetics.

Pricing:

The prices listed on the Evans website are to be used as a guide only. We make every attempt to be consistent with our pricing and to provide transperent information regarding our repair processes. Due to the diversity of leather goods and variety of possible services available, prices are always subject to change and we are under no obligation to match the prices listed on our website. If an item is misquoted, we reserve the right to modify the price, and in our sole discretion, to refuse or cancel any order placed for that item at the incorrect price.

Shipping:

If you decide to send us an order via post or courier, ensure that your items are packed securely. We cannot assume any responsibility for damage that occurs during transit and any transport services are to be used at your own risk. Please check with your shipping provider for more information regarding insurance policies and guarantees.

Returns:

It is highly recommended that customers inspect items carefully upon completion of their order. Please notify Evans customer support within 24 hours of any complaints, concerns or queries regarding the item. All repairs left with Evans, unless otherwise specified, are subject to a workmanship guarantee for a period of three months following completion of the order.

Our workmanship guarantee is subject to the following conditions.

  • The issue corresponds to the original job description
  • The initial job has not been tampered with
  • The issue has not arisen as a result of another acccident or mishap

All returned items are put through a number of inspection checks. If the returned item satisfies our criteria, it will be processed as a new order and finished according to the original job description. Failure to meet any of the above criteria may result in the workmanship guarantee being declared void and being removed from that particular item.

Email Communications:

After placing an order with Evans, there is a possibility that we will send you communications regarding our services and products. By using our services, you agree to receive such communications from us. We will give you opportunity to opt out of receiving these promotional emails by following the opt out instructions provided in such messages. We also use emails for non-commercial purposes. These emails provide important information such as repair details, copies of receipts and order status updates.

SMS Communications:

We utilise SMS for non-commercial purposes. You will only receive an SMS from Evans in regards to order details and order status updates.

User Communications:

Any message you send to Evans via email, postcard, letter, voice mail or other transmission relating to your use of this site shall be and remain the property of Evans, and Evans shall not be limited in any way in its use, promotional, commercial or otherwise. Evans will not use your full name in any such promotional use without your permission. You agree that no such messages will violate the rights of any third party or contain any libelous or otherwise unlawful materials. We save certain messages and emails on file for promotional and marketing purposes, but we are not required to and do not retain every such message.

 

Privacy Policy

This following document sets forth the Privacy Policy for the Evans website, www.evans.com. Evans looks to provide you with the best possible customer service and repair experience.  At the same time Evans is committed to upholding your privacy and keeping your personal details confidential.

Collection of your personal information

All customers are required to supply personal information on creation of an order. Types of information collected may include name, mobile number, postcode and email address. This information is mainly used for facilitating contact throughout the repair process and providing customers with order status updates.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Evans takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Evans reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Evans reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

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